Investigating an issue with the Performance Analytics component

Incident
April 21, 9:36am

Investigating an issue with the Performance Analytics component

Status: closed
Start: April 21, 8:28am
End: April 21, 9:36am
Duration: 1 hour 7 minutes
Affected Components:
Performance Analytics
Update

April 21, 8:28am

April 21, 8:28am

Since 08:28 UTC, we are investigating an issue involving the Performance Analytics component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

April 21, 8:38am

April 21, 8:38am

We are investigating an issue resulting in Performance Analytics not being accessible since 04/20/2023 23:59:59 UTC. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Identified

April 21, 8:54am

April 21, 8:54am

The issue has been identified and a fix has been implemented.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Monitoring

April 21, 9:04am

April 21, 9:04am

A fix has been implemented and we are currently monitoring the results.

Clearing the browser's cache may be needed in order for it to work.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Resolved

April 21, 9:36am

April 21, 9:36am

This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.