Investigating an issue with Open Channels, Email, and SMS

Incident
June 28, 2:45pm

Investigating an issue with Open Channels, Email, and SMS

Status: closed
Start: June 28, 1:15pm
End: June 28, 2:45pm
Duration: 1 hour 29 minutes
Affected Components:
Email Messaging SMS Messaging
Investigating

June 28, 1:15pm

June 28, 1:15pm

Since 13:15 UTC we are investigating an issue involving the Email Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

June 28, 1:50pm

June 28, 1:50pm

Since 12:25 UTC we are investigating an issue that is resulting in delays with Open Channels, Email, and SMS. 

Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information

If you have any questions or concerns please contact Airship Technical Support at support.airship.com.

Monitoring

June 28, 2:15pm

June 28, 2:15pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Resolved

June 28, 2:45pm

June 28, 2:45pm

This incident has been resolved. Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.