Investigating an issue with the Mobile Messaging component

Incident
April 11, 2:37pm

Investigating an issue with the Mobile Messaging component

Status: closed
Start: April 11, 10:03am
End: April 11, 2:37pm
Duration: 4 hours 34 minutes
Affected Components:
Mobile Messaging
Update

April 11, 10:03am

April 11, 10:03am

We are still experiencing an issue involving the Mobile Messaging component resulting in delays for messages sent using our Segmentation feature. Messages without Segmentation are unaffected by this delay and performing normally.
Our engineering team is investigating it.

We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

April 11, 12:01pm

April 11, 12:01pm

Our engineering team is still working on identifying and resolving this issue.

We will update our status page as soon as we have more information.

Please, contact our Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Monitoring

April 11, 1:56pm

April 11, 1:56pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Resolved

April 11, 2:37pm

April 11, 2:37pm

This incident has been resolved.

Please, feel free to contact Airship technical Support at https://support.airship.com, if you have any questions or concerns.