Investigating an issue with the Mobile Messaging component
Investigating an issue with the Mobile Messaging component
October 15, 1:47am
October 15, 1:47am
Since 01:47 UTC we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
October 15, 2:31am
October 15, 2:31am
We are aware of the Firebase Cloud Messaging issue affecting users trying to send messages via Android. This may cause some delay in sending messages to Android users. We are continuing to investigate the outage and will update our status page as more information becomes available.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
October 15, 2:56am
October 15, 2:56am
Since 2:18 AM UTC, Firebase has been in recovery. Airship users should no longer see delays or dropped messages in Android sends.
We will continue to monitor this situation.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
October 15, 9:47am
October 15, 9:47am
Firebase Cloud Messaging issue is still affecting users trying to send messages via Android.
This may cause some delays or drops in sending messages to Android users.
We are continuing to investigate the outage and will update our status page as more information becomes available.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
October 15, 3:45pm
October 15, 3:45pm
Our engineering team has mitigated some of the errors on Airship side.
Customers may still notice delays or drops in sending messages to Android users, as the Firebase Cloud Messaging issue is still ongoing.
For more information, please visit the Firebase Status Dashboard at https://status.firebase.google.com/incidents/PTWWAYPjkjPapM4qkGY2
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
October 15, 7:24pm
October 15, 7:24pm
We are resolving this incident on our side, as complete resolution on Google’s system may take a few days. For more information, please visit the Firebase Status Dashboard at https://status.firebase.google.com/incidents/PTWWAYPjkjPapM4qkGY2
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.