Investigating an issue with the Mobile Messaging component

Incident
July 28, 12:43pm

Investigating an issue with the Mobile Messaging component

Status: closed
Start: July 28, 9:02am
End: July 28, 12:43pm
Duration: 3 hours 40 minutes
Affected Components:
Mobile Messaging
Investigating

July 28, 9:02am

July 28, 9:02am

Since 09:02 UTC we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

July 28, 9:27am

July 28, 9:27am

As of 08:10 AM UTC, we are investigating an issue involving message segmentation. Our engineering team have implemented a fix as of 09:15 UTC, and they are monitoring the issue. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Resolved

July 28, 12:43pm

July 28, 12:43pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.