Investigating an issue with the Mobile Messaging component

Incident
August 29, 4:49pm

Investigating an issue with the Mobile Messaging component

Status: closed
Start: August 29, 3:54pm
End: August 29, 4:49pm
Duration: 54 minutes
Affected Components:
Mobile Messaging
Investigating

August 29, 3:54pm

August 29, 3:54pm

Since 15:54 UTC we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

August 29, 4:02pm

August 29, 4:02pm

Since 15:32 UTC we are investigating an issue involving the Mobile Messaging component. Customers sending messages with segmentations may encounter delays regarding the delivery of the messages. Our engineering team as identified the source of the behavior and is working to resolve the issue.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

August 29, 4:32pm

August 29, 4:32pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Resolved

August 29, 4:49pm

August 29, 4:49pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.