Retroactive Incident Update: Personalized Emails

Informational
March 11, 12:02am

Retroactive Incident Update: Personalized Emails

Status: closed
Date: March 10, 2:13pm
End: March 11, 12:02am
Duration: 9 hours 49 minutes
Affected Components:
Email Messaging
Update

March 10, 2:13pm

March 10, 2:13pm

Between 2026-03-10 14:13:36 UTC and 2026-03-11 00:02:31 UTC, the personalized emails experienced partial failure. During that time, approximately 20% of email messages were not delivered. This issue potentially impacted all email customers. 

Our engineering team has implemented a fix, and this issue has been resolved. 

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Resolved

March 11, 12:02am

March 11, 12:02am

This issue has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.