Retroactive Incident Update: Public API request failures

Informational
April 01, 1:46pm

Retroactive Incident Update: Public API request failures

Status: closed
Date: March 31, 5:30pm
End: April 01, 1:46pm
Duration: 20 hours 16 minutes
Affected Components:
APIs
Update

March 31, 5:30pm

March 31, 5:30pm

Between 2026-03-31 at 5:30pm UTC to 2026-04-01 at 12:00pm UTC, customers sending API requests not including the SNI protocol (Server Name Indication) may have experienced request failures along with a certificate update on Airship side.

Our engineering team reverted to the previous version which should mitigate the impacted failures.

We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Resolved

April 01, 1:46pm

April 01, 1:46pm

This incident has been resolved