Investigating an issue with the Performance Analytics component

Incident
October 01, 8:04pm

Investigating an issue with the Performance Analytics component

Status: closed
Start: October 01, 3:32pm
End: October 01, 8:04pm
Duration: 4 hours 31 minutes
Affected Components:
Performance Analytics
Investigating

October 01, 3:32pm

October 01, 3:32pm

Since 15:30 UTC we are investigating an issue involving Performance Analytics. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

October 01, 3:54pm

October 01, 3:54pm

As of approximately 15:30 UTC, we are actively investigating an issue impacting Performance Analytics.


Our engineering team is working to identify and resolve this as quickly as possible. We will update our status page as soon as we have more information.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Update

October 01, 6:36pm

October 01, 6:36pm

Our team is actively monitoring performance and investigating the underlying cause. Full functionality has been restored, and Performance Analytics is stabilized. 

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Resolved

October 01, 8:04pm

October 01, 8:04pm

This issue has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.