Scheduled Change: Airship is in the process of migrating all TLS (Transport Layer Security) certificates from DigiCert to Google Trust Services (GTS). This is a phased rollout across our global infrastructure to ensure continued compliance with modern security standards.
Timeline & Impacted Endpoints:
- General Migration: Rollout for various supplemental and regional endpoints is currently underway and may be completed ahead of the primary domains.
- Primary Domains: Migration for the following key endpoints is scheduled to begin on June 1, 2026:
- Dashboard: go.airship.com
- API Endpoints: go.urbanairship.com, go.asnapieu.com
Action Required: If your systems rely on standard root certificate stores (the default for most modern browsers and servers), no action is required. However, if your engineering team has "pinned" or hardcoded DigiCert Root or Intermediate certificates, your connection to Airship will fail upon migration. To prevent service disruption, we strongly recommend removing these pins immediately.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Between 2026-03-31 at 5:30pm UTC to 2026-04-01 at 12:00pm UTC, customers sending API requests not including the SNI protocol (Server Name Indication) may have experienced request failures along with a certificate update on Airship side.
Our engineering team reverted to the previous version which should mitigate the impacted failures.
We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Between 2026-03-10 14:13:36 UTC and 2026-03-11 00:02:31 UTC, the personalized emails experienced partial failure. During that time, approximately 20% of email messages were not delivered. This issue potentially impacted all email customers.
Our engineering team has implemented a fix, and this issue has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Customers may have received an email about the EUCS Dashboard maintenance completion.
Although, due to some performance issues we experienced, the maintenance was cancelled.
Customers will be informed when Airship conducts the future maintenance.
If you have any questions, please reach out to Airship Support at support.airship.com.
iOS devices that have updated to iOS 17+ may notice a bug that results in duplicate push notifications. We are aware of this issue and are working with Apple to find a solution.
Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We are still investigating on the root cause of this issue in collaboration with Apple.
Please note that only iOS devices that have updated to iOS 17+ may periodically experience this bug, resulting in a single push notification displaying multiple times in their notification center.
Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
The root cause of this issue has been found in the latest versions of iOS. Apple is currently working on a fix that will be included in an upcoming iOS update.
We will update our Status page as we receive any additional information from Apple on the fix.
Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Apple has informed us that they are testing a fix to this issue in the latest iOS 17.3 beta. We will continue to update our status page as more details are provided.
Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.