Web Notifications

Investigating an issue with the segmentation component
August 11, 12:21pm
APIs Mobile Messaging Web Notifications
 
Aug-11, 12:21pm
Since 12:21 UTC we are investigating an issue involving the segmentation component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Aug-11, 1:00pm

Since 10.48 AM UTC, we are investigating an issue that is resulting in delays in messages using segmentation.

Our engineering team is working to resolve this issue.

We will update our status page as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Aug-11, 1:09pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Aug-11, 1:44pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Messaging component
July 29, 12:25pm
Mobile Messaging Web Notifications Email Messaging SMS Messaging
 
Jul-29, 12:25pm

Since 12:23 UTC we've identified an issue involving messages using segmentation. This may have generated delays of some campaigns that have been sent since July 27.

Our engineering team has implemented a fix, but they are still investigating the root cause.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jul-29, 3:07pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

 
Jul-29, 3:47pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Degraded Performance
June 12, 6:39pm
go.airship.eu www.airship.com APIs Mobile Messaging Web Notifications Mobile Wallet Passes Email Messaging SMS Messaging Apptimize Performance Analytics
 
Jun-12, 6:39pm

We are investigating intermittent impacts due to an issue with our third-party cloud hosting provider. Our engineering team is working to resolve the issue. We will post further updates here as the situation develops. Please feel free to reach out to Technical Support.

 
Jun-12, 7:31pm

Since 19:10 UTC, our cloud provider has been recovering. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions.

 
Jun-12, 8:09pm

As the issue with our third-party cloud hosting provider wraps up, we are continuing to see some issues with Performance Analytics. We are currently investigating. Please feel free to reach out to Technical Support with any questions at https://support.airship.com.

 
Jun-12, 9:02pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Performance Analytics Maintenance

May 20, 11:00pm
go.airship.eu www.airship.com APIs Mobile Messaging Web Notifications Mobile Wallet Passes Email Messaging SMS Messaging Apptimize Performance Analytics
 
May-20, 11:00pm
Airship is currently performing urgent database maintenance on Performance Analytics. During this time, Performance Analytics will be unavailable, and customers may see some errors when viewing the page. Our Performance Analytics product will be affected for an estimated 10 minutes. Please contact Airship Support at support@airship.com with any questions. We will update this space when the maintenance is completed.
 
May-20, 11:55pm

The Performance Analytics maintenance has been completed. Customers should be able to view and use Performance Analytics normally.

Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.

Investigating an issue with the Web Notifications component
June 05, 9:33am
Web Notifications
 
Jun-5, 9:33am
Since the 04/06/2023 at 02:00 UTC, we are investigating an issue involving Web data tracking.


Our engineering team has identified the source and is currently working to resolve the issue. 


We will update our status page with additional affected components (if necessary) as soon as we have more information.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jun-5, 9:58am

Our engineering team deployed an optimization. We are currently monitoring the system.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jun-5, 10:31am

This incident has been resolved.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Dropped automation deliveries in EUCS since June 1 - June 5
June 01, 9:23pm
Mobile Messaging Web Notifications Email Messaging SMS Messaging
 
Jun-1, 9:23pm

Between June 1 21:23 UTC and June 5 18:23 UTC, automations and journeys may have failed to send messages successfully.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns. 

 
Jun-5, 6:23pm

This issue has been resolved. 

Please feel free to contact Airship Technical Support at support.airship.com if you have any questions or concerns.