Performance Analytics
Since 15:30 UTC we are investigating an issue involving Performance Analytics. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
As of approximately 15:30 UTC, we are actively investigating an issue impacting Performance Analytics.
Our engineering team is working to identify and resolve this as quickly as possible. We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our team is actively monitoring performance and investigating the underlying cause. Full functionality has been restored, and Performance Analytics is stabilized.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This issue has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Airship will perform maintenance on Performance Analytics starting at 22:00 UTC on 2026-08-26.
Our Performance Analytics product will be affected for approximately 60 minutes, until 23:00 UTC on 2026-08-26.
Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space once maintenance is complete.
Airship will perform maintenance on Performance Analytics starting at 22:00 UTC on 06/02/2026.
Our Performance Analytics product will be affected for approximately 60 minutes, until 23:00 UTC on 06/02/2026.
Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space once maintenance is complete.
Scheduled Change: Airship is in the process of migrating all TLS (Transport Layer Security) certificates from DigiCert to Google Trust Services (GTS). This is a phased rollout across our global infrastructure to ensure continued compliance with modern security standards.
Timeline & Impacted Endpoints:
- General Migration: Rollout for various supplemental and regional endpoints is currently underway and may be completed ahead of the primary domains.
- Primary Domains: Migration for the following key endpoints is scheduled to begin on June 1, 2026:
- Dashboard: go.airship.com
- API Endpoints: go.urbanairship.com, go.asnapieu.com
Action Required: If your systems rely on standard root certificate stores (the default for most modern browsers and servers), no action is required. However, if your engineering team has "pinned" or hardcoded DigiCert Root or Intermediate certificates, your connection to Airship will fail upon migration. To prevent service disruption, we strongly recommend removing these pins immediately.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Airship will perform maintenance on Performance Analytics starting at 22:00 UTC on 04/06/2026.
Our Performance Analytics product will be affected for approximately 60 minutes, until 23:00 UTC on 04/06/2026.
Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space once maintenance is complete.
The Performance Analytics maintenance has been completed.
Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are any questions or notice any unexpected behavior.
Airship will be performing maintenance on Performance Analytics starting at 11:00 PM UTC on 02/18/2026.
Our Performance Analytics product will be affected for approximately 60 minutes, until 00:00 AM UTC on 02/19/2026.
The Performance Analytics maintenance has been completed.
Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are any questions or notice any unexpected behavior.
Airship will be performing maintenance on Performance Analytics starting at 11:00 PM UTC on 01/20/2026.
Our Performance Analytics product will be affected for approximately 60 minutes, until 00:00 AM UTC on 01/21/2026.
The Performance Analytics maintenance has been completed.
Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are questions or if unexpected.
Airship will be performing maintenance on Performance Analytics starting at 22:00 UTC on 10/22/2025.
Our Performance Analytics product will be affected for approximately 30 minutes, until 22:30 UTC on 10/22/2025.
During this time Performance Analytics will be unavailable and customers may see some errors when viewing the page.
Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space when the maintenance is completed.
The Performance Analytics maintenance has been completed. Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.
Since 7:00 AM UTC, we have been impacted by an increase of error rates and latencies from AWS.
SMS delivery, Performance Analytics and Real Time Data Streaming are impacted. All other services are currently working as expected.
Our engineering team is currently monitoring the issue.
We will update our status page as soon as we have more information.
Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Amazon has deployed corrective actions, and our systems are returning to normal. We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Airship will be performing maintenance on Performance Analytics starting at 22:00 UTC on 06/30/2025. Our Performance Analytics product will be affected for approximately 30 minutes, until 22:30 UTC on 06/30/2025. During this time Performance Analytics will be unavailable and customers may see some errors when viewing the page.
Please contact Airship Support - support.airship.com with any questions or if behavior persists after the maintenance window. We will update this space when the maintenance is completed.
The Performance Analytics maintenance has been completed. Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.