SMS Messaging
Since 12:23 UTC we've identified an issue involving messages using segmentation. This may have generated delays of some campaigns that have been sent since July 27.
Our engineering team has implemented a fix, but they are still investigating the root cause.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue. We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We are investigating intermittent impacts due to an issue with our third-party cloud hosting provider. Our engineering team is working to resolve the issue. We will post further updates here as the situation develops. Please feel free to reach out to Technical Support.
Since 19:10 UTC, our cloud provider has been recovering. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions.
As the issue with our third-party cloud hosting provider wraps up, we are continuing to see some issues with Performance Analytics. We are currently investigating. Please feel free to reach out to Technical Support with any questions at https://support.airship.com.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Airship is currently performing urgent database maintenance on Performance Analytics. During this time, Performance Analytics will be unavailable, and customers may see some errors when viewing the page. Our Performance Analytics product will be affected for an estimated 10 minutes. Please contact Airship Support at support@airship.com with any questions. We will update this space when the maintenance is completed.
The Performance Analytics maintenance has been completed. Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.
As of 2:30pm PST we are seeing potential delays with MMS sends. Our team is currently investigating the cause of this issue.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
As of approximately 4:30 PM PST this issue has been resolved and the impacted services have been fully restored.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
From 9:20 UTC to 10:10 UTC we were experiencing an issue impacting segmentation and personalized attributes and events.
Customers may have experienced delays when using segmentation and sends containing personalized attributes and events
Our engineering team has since resolved this issue and the impacted services have been fully restored.
We are currently monitoring the system.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Since 12:25 UTC we are investigating an issue that is resulting in delays with Open Channels, Email, and SMS.
Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information
If you have any questions or concerns please contact Airship Technical Support at support.airship.com.
Our engineering team has found the source of the issue. We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved. Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.
From 15:00 UTC to 16:34 UTC we were experiencing an issue impacting delayed Email, SMS, and Open Channels. Our engineering team has since resolved this issue and the impacted services have been fully restored.
We are currently monitoring the system.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Between June 1 21:23 UTC and June 5 18:23 UTC, automations and journeys may have failed to send messages successfully.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This issue has been resolved.
Please feel free to contact Airship Technical Support at support.airship.com if you have any questions or concerns.