APIs
Since 6:00am UTC we are experiencing an issue involving the Journey Builder component in the Salesforce Marketing Cloud Connector.
Customers may notice 500 errors.
Our engineering team is working to resolve the issue.
We will update our status page with additional affected components (if necessary) as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team is still investigating the Airship - SFMC connector issue impacting the Journey Builder.
We’ll share an update when more information is available.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We have resolved the issue impacting the Journey Builder component in the Salesforce Marketing Cloud Connector. We are continuing to monitor.
This incident has been resolved.
As of approximately 16:40 UTC, we are actively investigating an issue impacting Custom Events API and SMS/EMAIL delivery reports.
Our engineering team is working to identify and resolve this as quickly as possible. We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Hello,
All functionality has been restored. While the system has stabilized, our team is actively monitoring performance and investigating the underlying cause to implement a permanent fix.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Hello,
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Since approximately 21:33 UTC, we are investigating an issue involving the API component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We have resolved the issue impacting sends. We are continuing to monitor.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Scheduled Change: Airship is in the process of migrating all TLS (Transport Layer Security) certificates from DigiCert to Google Trust Services (GTS). This is a phased rollout across our global infrastructure to ensure continued compliance with modern security standards.
Timeline & Impacted Endpoints:
- General Migration: Rollout for various supplemental and regional endpoints is currently underway and may be completed ahead of the primary domains.
- Primary Domains: Migration for the following key endpoints is scheduled to begin on June 1, 2026:
- Dashboard: go.airship.com
- API Endpoints: go.urbanairship.com, go.asnapieu.com
Action Required: If your systems rely on standard root certificate stores (the default for most modern browsers and servers), no action is required. However, if your engineering team has "pinned" or hardcoded DigiCert Root or Intermediate certificates, your connection to Airship will fail upon migration. To prevent service disruption, we strongly recommend removing these pins immediately.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Since 2026-04-07 at 10:18am UTC we have been investigating an issue that is resulting in an increased rate of 5xx errors when sending Custom Events from the API. Campaigns triggered by custom event can be impacted.
Our engineering team is working to identify and resolve this matter.
We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue. We are currently monitoring the system.
Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
This issue has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
Between 2026-03-31 at 5:30pm UTC to 2026-04-01 at 12:00pm UTC, customers sending API requests not including the SNI protocol (Server Name Indication) may have experienced request failures along with a certificate update on Airship side.
Our engineering team reverted to the previous version which should mitigate the impacted failures.
We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Since 06:15 UTC, we are currently investigating an issue that is resulting in an increased rate of 5xx errors when sending push notifications from the API and the Go Dashboard.
Our engineering team is working to identify and resolve this point. We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
We have deployed corrective actions, and our systems are returning to normal. We are currently monitoring the system.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Since 10.48 AM UTC, we are investigating an issue that is resulting in delays in messages using segmentation.
Our engineering team is working to resolve this issue.
We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Our engineering team has found the source of the issue. We are currently monitoring the system.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
We are investigating intermittent impacts due to an issue with our third-party cloud hosting provider. Our engineering team is working to resolve the issue. We will post further updates here as the situation develops. Please feel free to reach out to Technical Support.
Since 19:10 UTC, our cloud provider has been recovering. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions.
As the issue with our third-party cloud hosting provider wraps up, we are continuing to see some issues with Performance Analytics. We are currently investigating. Please feel free to reach out to Technical Support with any questions at https://support.airship.com.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Airship is currently performing urgent database maintenance on Performance Analytics. During this time, Performance Analytics will be unavailable, and customers may see some errors when viewing the page. Our Performance Analytics product will be affected for an estimated 10 minutes. Please contact Airship Support at support@airship.com with any questions. We will update this space when the maintenance is completed.
The Performance Analytics maintenance has been completed. Customers should be able to view and use Performance Analytics normally.
Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.