Airship EU Status Page

Customers may have received an email about the EUCS Dashboard maintenance completion.
Although, due to some performance issues we experienced, the maintenance was cancelled.

Customers will be informed when Airship conducts the future maintenance.

If you have any questions, please reach out to Airship Support at support.airship.com.

Airship will be conducting scheduled maintenance on our platform starting at 22:00 UTC on 9/4/2024. During this time, attempts to access the Airship APIs may experience intermittent disruptions. Additionally, the Airship Dashboard will be widely inaccessible for updates until 00:00 UTC on 9/5/2024. Previously scheduled or automatically triggered messages will not be impacted.

If you have any questions or encounter issues after the maintenance window, please reach out to Airship Support at support.airship.com. We will provide an update here once the maintenance is complete.

The Dashboard maintenance has been completed. Customers should be able to view and use the Dashboard normally.

Please contact Airship Support if there are questions or if unexpected behavior appears with your Dashboard.

Since 22:35 UTC we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This incident has been resolved. Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns

Since 2023-07-13 16:45 UTC we are investigating an issue involving the custom event properties component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has identified an issue related to passing custom event properties to personalized messages. Engineering has deployed a fix to the issue and we will continue to monitor the problem.

Please feel free to contact Airship Support at https://support.airship.com if you have any questions. 

Since 2023-07-14 14:15 UTC, this incident has been resolved . Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 10:08 UTC we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

From 9:20 UTC to 10:10 UTC we were experiencing an issue impacting segmentation and personalized attributes and events. 

Customers may have experienced delays when using segmentation and sends containing personalized attributes and events

Our engineering team has since resolved this issue and the impacted services have been fully restored.

We are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has found the source of the issue, and deployed a fix. We are currently monitoring the system.

This incident has been resolved.

We are currently investigating an issue that is causing a delay in our ability to process device registration in real-time since around 8:55 UTC. The delay is approximately 1.5 hours.

All other services, including notification delivery, are working as expected at this time.

Our engineering team is working to identify and resolve this point.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has found the source of the issue. We are currently monitoring the system.

This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.