Email Messaging

Degraded Performance
June 12, 6:39pm
go.airship.eu www.airship.com APIs Mobile Messaging Web Notifications Mobile Wallet Passes Email Messaging SMS Messaging Apptimize Performance Analytics
 
Jun-12, 6:39pm

We are investigating intermittent impacts due to an issue with our third-party cloud hosting provider. Our engineering team is working to resolve the issue. We will post further updates here as the situation develops. Please feel free to reach out to Technical Support.

 
Jun-12, 7:31pm

Since 19:10 UTC, our cloud provider has been recovering. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions.

 
Jun-12, 8:09pm

As the issue with our third-party cloud hosting provider wraps up, we are continuing to see some issues with Performance Analytics. We are currently investigating. Please feel free to reach out to Technical Support with any questions at https://support.airship.com.

 
Jun-12, 9:02pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Performance Analytics Maintenance

May 20, 11:00pm
go.airship.eu www.airship.com APIs Mobile Messaging Web Notifications Mobile Wallet Passes Email Messaging SMS Messaging Apptimize Performance Analytics
 
May-20, 11:00pm
Airship is currently performing urgent database maintenance on Performance Analytics. During this time, Performance Analytics will be unavailable, and customers may see some errors when viewing the page. Our Performance Analytics product will be affected for an estimated 10 minutes. Please contact Airship Support at support@airship.com with any questions. We will update this space when the maintenance is completed.
 
May-20, 11:55pm

The Performance Analytics maintenance has been completed. Customers should be able to view and use Performance Analytics normally.

Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.

Partial failure to send Email Create and Send messages
February 07, 7:30pm
Email Messaging
 
Feb-7, 7:30pm

From 7:30pm UTC to 00:00am UTC on the 2024-02-07, we experienced an issue with some email messages sent via Create-and-Send that included opt in/out dates, or open/click tracking dates that included milliseconds being dropped.

The cause of the issue has been fixed.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Feb-8, 12:00am

This incident has been resolved.

Email Messages delivery availability
November 29, 10:44pm
Email Messaging
 
Nov-29, 10:44pm

Since 2023-11-29 21:45 UTC, we have been monitoring an issue that resulted in delays when sending email messages. The cause of the issue has been fixed and we will continue to monitor the problem as the service recovers.

We will update our status page as soon as we have more information.


Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

 
Nov-29, 11:03pm

As of approximately 22:27 UTC, this issue has been resolved and the impacted services have been fully restored.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the with the Mobile Messaging component"
July 03, 10:08am
APIs Mobile Messaging Email Messaging SMS Messaging
 
Jul-3, 10:08am
Since 10:08 UTC we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Jul-3, 10:28am

From 9:20 UTC to 10:10 UTC we were experiencing an issue impacting segmentation and personalized attributes and events. 


Customers may have experienced delays when using segmentation and sends containing personalized attributes and events


Our engineering team has since resolved this issue and the impacted services have been fully restored.


We are currently monitoring the system.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jul-3, 10:45am

This incident has been resolved.


Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with Open Channels, Email, and SMS
June 28, 1:15pm
Email Messaging SMS Messaging
 
Jun-28, 1:15pm
Since 13:15 UTC we are investigating an issue involving the Email Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Jun-28, 1:50pm

Since 12:25 UTC we are investigating an issue that is resulting in delays with Open Channels, Email, and SMS. 

Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information

If you have any questions or concerns please contact Airship Technical Support at support.airship.com.

 
Jun-28, 2:15pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jun-28, 2:45pm

This incident has been resolved. Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with Open Channels, Email, and SMS
June 21, 4:33pm
Email Messaging SMS Messaging
 
Jun-21, 4:33pm

From 15:00 UTC to 16:34 UTC we were experiencing an issue impacting delayed Email, SMS, and Open Channels. Our engineering team has since resolved this issue and the impacted services have been fully restored.


We are currently monitoring the system.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jun-21, 5:09pm

This incident has been resolved.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Email Messaging component
June 05, 11:57pm
Email Messaging
 
Jun-5, 11:57pm
Since 23:57 UTC we are investigating an issue involving the Email Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Jun-6, 12:19am

This incident has been resolved.


Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Dropped automation deliveries in EUCS since June 1 - June 5
June 01, 9:23pm
Mobile Messaging Web Notifications Email Messaging SMS Messaging
 
Jun-1, 9:23pm

Between June 1 21:23 UTC and June 5 18:23 UTC, automations and journeys may have failed to send messages successfully.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns. 

 
Jun-5, 6:23pm

This issue has been resolved. 

Please feel free to contact Airship Technical Support at support.airship.com if you have any questions or concerns.