Email Messaging
From 7:30pm UTC to 00:00am UTC on the 2024-02-07, we experienced an issue with some email messages sent via Create-and-Send that included opt in/out dates, or open/click tracking dates that included milliseconds being dropped.
The cause of the issue has been fixed.
Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Since 2023-11-29 21:45 UTC, we have been monitoring an issue that resulted in delays when sending email messages. The cause of the issue has been fixed and we will continue to monitor the problem as the service recovers.
We will update our status page as soon as we have more information.
Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
As of approximately 22:27 UTC, this issue has been resolved and the impacted services have been fully restored.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
From 9:20 UTC to 10:10 UTC we were experiencing an issue impacting segmentation and personalized attributes and events.
Customers may have experienced delays when using segmentation and sends containing personalized attributes and events
Our engineering team has since resolved this issue and the impacted services have been fully restored.
We are currently monitoring the system.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Since 12:25 UTC we are investigating an issue that is resulting in delays with Open Channels, Email, and SMS.
Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information
If you have any questions or concerns please contact Airship Technical Support at support.airship.com.
Our engineering team has found the source of the issue. We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved. Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.
From 15:00 UTC to 16:34 UTC we were experiencing an issue impacting delayed Email, SMS, and Open Channels. Our engineering team has since resolved this issue and the impacted services have been fully restored.
We are currently monitoring the system.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This incident has been resolved.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Between June 1 21:23 UTC and June 5 18:23 UTC, automations and journeys may have failed to send messages successfully.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
This issue has been resolved.
Please feel free to contact Airship Technical Support at support.airship.com if you have any questions or concerns.