Mobile Messaging

Increased Rate of 5xx Errors
October 14, 6:15am
APIs Mobile Messaging Web Notifications Email Messaging SMS Messaging
 
Oct-14, 6:15am

Since 06:15 UTC, we are currently investigating an issue that is resulting in an increased rate of 5xx errors when sending push notifications from the API and the Go Dashboard.

Our engineering team is working to identify and resolve this point. We will update our status page as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.


 
Oct-14, 7:29am

We have deployed corrective actions, and our systems are returning to normal. We are currently monitoring the system.

 
Oct-14, 8:20am

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Mobile Messaging component
August 29, 3:54pm
Mobile Messaging
 
Aug-29, 3:54pm

Since 15:54 UTC we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Aug-29, 4:02pm

Since 15:32 UTC we are investigating an issue involving the Mobile Messaging component. Customers sending messages with segmentations may encounter delays regarding the delivery of the messages. Our engineering team as identified the source of the behavior and is working to resolve the issue.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Aug-29, 4:32pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Aug-29, 4:49pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the segmentation component
August 11, 12:21pm
APIs Mobile Messaging Web Notifications
 
Aug-11, 12:21pm
Since 12:21 UTC we are investigating an issue involving the segmentation component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Aug-11, 1:00pm

Since 10.48 AM UTC, we are investigating an issue that is resulting in delays in messages using segmentation.

Our engineering team is working to resolve this issue.

We will update our status page as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Aug-11, 1:09pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Aug-11, 1:44pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Messaging component
July 29, 12:25pm
Mobile Messaging Web Notifications Email Messaging SMS Messaging
 
Jul-29, 12:25pm

Since 12:23 UTC we've identified an issue involving messages using segmentation. This may have generated delays of some campaigns that have been sent since July 27.

Our engineering team has implemented a fix, but they are still investigating the root cause.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jul-29, 3:07pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

 
Jul-29, 3:47pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Mobile Messaging component
July 28, 9:02am
Mobile Messaging
 
Jul-28, 9:02am
Since 09:02 UTC we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Jul-28, 9:27am

As of 08:10 AM UTC, we are investigating an issue involving message segmentation. Our engineering team have implemented a fix as of 09:15 UTC, and they are monitoring the issue. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jul-28, 12:43pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Delayed APNS Push Notifcations

July 08, 9:28pm
Mobile Messaging
 
Jul-8, 9:28pm

We are investigating an issue involving the APNS Push Notification component that started around 20:47 UTC. Our engineering team is working to resolve the issue. We will update our status page with additional affected components as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
Jul-8, 10:27pm

We have deployed a fix to the APNS delivery component, and performance is back to normal. Our system is still processing messages in our backlog. We will continue to monitor the incident.

 
Jul-8, 10:49pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Degraded Performance
June 12, 6:39pm
go.airship.eu www.airship.com APIs Mobile Messaging Web Notifications Mobile Wallet Passes Email Messaging SMS Messaging Apptimize Performance Analytics
 
Jun-12, 6:39pm

We are investigating intermittent impacts due to an issue with our third-party cloud hosting provider. Our engineering team is working to resolve the issue. We will post further updates here as the situation develops. Please feel free to reach out to Technical Support.

 
Jun-12, 7:31pm

Since 19:10 UTC, our cloud provider has been recovering. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions.

 
Jun-12, 8:09pm

As the issue with our third-party cloud hosting provider wraps up, we are continuing to see some issues with Performance Analytics. We are currently investigating. Please feel free to reach out to Technical Support with any questions at https://support.airship.com.

 
Jun-12, 9:02pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Performance Analytics Maintenance

May 20, 11:00pm
go.airship.eu www.airship.com APIs Mobile Messaging Web Notifications Mobile Wallet Passes Email Messaging SMS Messaging Apptimize Performance Analytics
 
May-20, 11:00pm
Airship is currently performing urgent database maintenance on Performance Analytics. During this time, Performance Analytics will be unavailable, and customers may see some errors when viewing the page. Our Performance Analytics product will be affected for an estimated 10 minutes. Please contact Airship Support at support@airship.com with any questions. We will update this space when the maintenance is completed.
 
May-20, 11:55pm

The Performance Analytics maintenance has been completed. Customers should be able to view and use Performance Analytics normally.

Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.

Investigating an issue with the Mobile Messaging component
May 02, 3:13pm
Mobile Messaging
 
May-2, 3:13pm
Since 15:13 UTC we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
May-2, 3:35pm

Since 15:13 UTC we are investigating an issue involving the Mobile Messaging component impacting the segmentation and delivery of messages with delays around 30mn.

Our engineering team is working to resolve the issue.
We will update our status page as soon as we have more informations.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

 
May-2, 4:16pm

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Investigating an issue with the Mobile Messaging component
December 12, 3:03pm
Mobile Messaging
 
Dec-12, 3:03pm
Since 15:03 UTC we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
 
Dec-12, 3:32pm

Since 14.45 UTC, we are investigating an issue that is resulting in In-app Automation and Scene using segmentation conditions (events, attributes, and segments) or using personalization not being displayed. Messages using tags or device properties as segment conditions are not impacted.

Our engineering team is working to identify and resolve this point.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

 
Dec-12, 3:41pm

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

 
Dec-12, 4:16pm

This incident has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.