Airship EU Status Page

We are investigating intermittent impacts due to an issue with our third-party cloud hosting provider. Our engineering team is working to resolve the issue. We will post further updates here as the situation develops. Please feel free to reach out to Technical Support.

Since 19:10 UTC, our cloud provider has been recovering. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions.

As the issue with our third-party cloud hosting provider wraps up, we are continuing to see some issues with Performance Analytics. We are currently investigating. Please feel free to reach out to Technical Support with any questions at https://support.airship.com.

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Airship is currently performing urgent database maintenance on Performance Analytics. During this time, Performance Analytics will be unavailable, and customers may see some errors when viewing the page. Our Performance Analytics product will be affected for an estimated 10 minutes. Please contact Airship Support at support@airship.com with any questions. We will update this space when the maintenance is completed.

The Performance Analytics maintenance has been completed. Customers should be able to view and use Performance Analytics normally.

Please contact Airship Support if there are questions or if unexpected behavior appears with Performance Analytics.

Since 15:13 UTC we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 15:13 UTC we are investigating an issue involving the Mobile Messaging component impacting the segmentation and delivery of messages with delays around 30mn.

Our engineering team is working to resolve the issue.
We will update our status page as soon as we have more informations.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 15:03 UTC we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 14.45 UTC, we are investigating an issue that is resulting in In-app Automation and Scene using segmentation conditions (events, attributes, and segments) or using personalization not being displayed. Messages using tags or device properties as segment conditions are not impacted.

Our engineering team is working to identify and resolve this point.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

This incident has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Since 01:47 UTC we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

We are aware of the Firebase Cloud Messaging issue affecting users trying to send messages via Android. This may cause some delay in sending messages to Android users. We are continuing to investigate the outage and will update our status page as more information becomes available. 

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 2:18 AM UTC, Firebase has been in recovery. Airship users should no longer see delays or dropped messages in Android sends.

We will continue to monitor this situation.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Firebase Cloud Messaging issue is still affecting users trying to send messages via Android.

This may cause some delays or drops in sending messages to Android users.

We are continuing to investigate the outage and will update our status page as more information becomes available.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has mitigated some of the errors on Airship side.

Customers may still notice delays or drops in sending messages to Android users, as the Firebase Cloud Messaging issue is still ongoing. 

For more information, please visit the Firebase Status Dashboard at https://status.firebase.google.com/incidents/PTWWAYPjkjPapM4qkGY2 

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

We are resolving this incident on our side, as complete resolution on Google’s system may take a few days. For more information, please visit the Firebase Status Dashboard at https://status.firebase.google.com/incidents/PTWWAYPjkjPapM4qkGY2

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since about 9:15 AM Pacific time, we are experiencing an issue that is causing delays for push messages using static lists for segmentation. Other segmentation requests as well as the processing of new static list uploads may also be delayed.

Our engineering team is working to resolve the issue. We will update our status page with additional details as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has mitigated the issue, but customers may still experience minor delays until full resolution. We continue to monitor the system to ensure a full recovery.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

The issue with delays for push messages using static lists for segmentation has been resolved. We apologize for any inconvenience caused.
Please contact our Technical Support team if you have any questions at https://support.airship.com.

Since 17:12 UTC we are investigating an issue involving the go.airship.eu component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

We are experiencing a delay in sending messages using attribute/event segmentation mixed with tags, and personalized messages using attributes. The backlog of messages is now processing, and we will update again here when it has resolved.

If you have any questions, please reach out to Airship Support at support.airship.com.

The issue has been resolved.  We apologize for any inconvenience.

Please contact our technical support team if you have any questions at https://support.airship.com.

Since 11:32 UTC we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Between 10:25 UTC and 10:59 UTC, we encountered an issue involving the Mobile Messaging component that is resulting in delays for messages sent using our Segmentation feature.
Messages without Segmentation are unaffected by this delay and performing normally.

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

This incident has been resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

We are still experiencing an issue involving the Mobile Messaging component resulting in delays for messages sent using our Segmentation feature. Messages without Segmentation are unaffected by this delay and performing normally.
Our engineering team is investigating it.

We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team is still working on identifying and resolving this issue.

We will update our status page as soon as we have more information.

Please, contact our Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

This incident has been resolved.

Please, feel free to contact Airship technical Support at https://support.airship.com, if you have any questions or concerns.

Since 08:26 UTC we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Between 07:22 UTC and 08:08 UTC, we encountered an issue that is resulting in delays for messages sent using our Segmentation feature. Messages without Segmentation are unaffected by this delay and performing normally.
Our engineering team has found the source of the issue. We are currently monitoring the system.
Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

This incident has been resolved, but some customer may have experienced some deliveries to be dropped.
Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.