Since 2026-10-07 13:00:00 UTC, we have been investigating an issue that resulted in the clearing of In-App Messaging limits.

Our engineering team is working to identify and resolve this matter.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Our engineering team has found the source of the issue, and confirmed it is only limited to companies with impressions billing enabled.

Previous Message limits have been restored, and may take up to an hour to fully propagate.

We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Since 15:30 UTC we are investigating an issue involving Performance Analytics. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

As of approximately 15:30 UTC, we are actively investigating an issue impacting Performance Analytics.

Our engineering team is working to identify and resolve this as quickly as possible. We will update our status page as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our team is actively monitoring performance and investigating the underlying cause. Full functionality has been restored, and Performance Analytics is stabilized. 

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This issue has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Airship will be performing maintenance on go.airship.eu starting at 22:00 UTC on 2026-09-30. 

go.airship.eu will be affected for approximately 30 minutes, until 22:30 UTC on 2026-09-30. 

During this time, the web dashboard may be unavailable, and customers may see some errors when viewing the page.

Please contact Airship Support - support.airship.eu with any questions or if behavior persists after the maintenance window. We will update this space once maintenance is complete.

Since 6:00am UTC we are experiencing an issue involving the Journey Builder component in the Salesforce Marketing Cloud Connector.

Customers may notice 500 errors.

Our engineering team is working to resolve the issue.

We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team is still investigating the Airship - SFMC connector issue impacting the Journey Builder.

We’ll share an update when more information is available.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

We have resolved the issue impacting the Journey Builder component in the Salesforce Marketing Cloud Connector. We are continuing to monitor.

This incident has been resolved.

As of approximately 16:40 UTC, we are actively investigating an issue impacting Custom Events API and SMS/EMAIL delivery reports.

Our engineering team is working to identify and resolve this as quickly as possible. We will update our status page as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Hello,

All functionality has been restored. While the system has stabilized, our team is actively monitoring performance and investigating the underlying cause to implement a permanent fix.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Hello,

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Airship will perform maintenance on Performance Analytics starting at 22:00 UTC on 2026-08-26.

Our Performance Analytics product will be affected for approximately 60 minutes, until 23:00 UTC on 2026-08-26.

Please contact Airship Support - support.airship.com  with any questions or if behavior persists after the maintenance window. We will update this space once maintenance is complete.

Since approximately 21:33 UTC, we are investigating an issue involving the API component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

We have resolved the issue impacting sends. We are continuing to monitor.

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Since 04:00 AM UTC, an issue involving messages targeting attributes and custom events on the EU Cloud occurred.

Communications using other targeting channels are working as expected.

Our engineering team is actively engaged and working to identify the root cause to resolve the latency as quickly as possible.

We will provide another update as soon as more information becomes available.

If you have any questions, please contact Technical Support at https://support.airship.com.

Our engineering team is currently reviewing the latency that is now resolving within our system.

We will provide another update as soon as we have more information.

If you have any questions or concerns, please contract Technical Support at https://support.airship.com.

This issue has been resolved and services have been fully restored.

Please feel free to reach out to Airship Technical Support if you have any questions or concerns https://support.airship.com.